FAQ

ORDER DEMONSTRATION

Video Tutorial: Collectors – Steps to Place Order

User Guide

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If you find any problems regarding online order placement, please contact us at sales@kingandcountry.com

PRICES

All prices listed on the website are subject to change without prior notice.

Shipping Costs listed on your order are determined by the delivery address you provided.

Any Custom duties or special taxes levied by individual countries or governments will be the sole responsibility of the purchaser.

PAYMENT

We accept PayPal. To learn more about PayPal, click here.

If you find any problems about order placement, feel free to contact us at sales@kingandcountry.com

SHIPMENT

Your order shall be shipped to the delivery address provided.

Your order will be shipped in ONE SHIPMENT after ALL items become available.

You can refer to Availability of each item which is shown in your order on our website.

We recommend you split your orders if you do not wish to wait for the upcoming items.

Orders will be shipped within 5 working days provided payments are settled and stocks are available.

We send Orders via Airmail or Courier, you can choose the option when placing your orders.

AIRMAIL

Orders will be sent via HK Post which normally takes 2 to 3 weeks to arrive depending on the delivery location.

COURIER

Orders will be sent via Courier service which normally takes 3 to 7 working days to arrive depending on the delivery location. Additional shipping time shall be required if the location experiences severe weather, natural disasters, unscheduled events, etc. K&C will not be responsible for any delays in delivery which are beyond our control.

We shall send you an email to include a tracking number of your order which you can track delivery progress on the appropriate shipping carrier’s website.

COPYRIGHT

The contents in www.kingandcountry.com including text, animation and images are the property of King & Country. You are not permitted to use or transfer the contents on this website without getting permission and notification of King & Country.

PRIVACY POLICY

You can visit our website without telling us who you are or revealing any personal information about yourself. There are times, however, when we may need information from you. Personal information like your name, address and e-mail address is obtained only when voluntarily submitted, such as when you request support, place order online or submit enquires, register for programs or events. We will use your personal information to fulfill subscription requests and orders for products and services made online and to provide other services you request. We may also use the information you supply to:

  • process your order
  • improve web browsing experience
  • provide you the best after-sales service

And we use cookies to record below for better browsing experience;

  • Items selected
  • Logged in with ID or not

By browsing King & Country website, you signify your assent to this Privacy Notice. If we update or change this Privacy Policy, the changes will be made on this page. Your continued use of this Website following the posting of changes to this Privacy Notice will mean you accept those changes If you have any enquiries about the privacy, feel free to contact us at info@kingandcountry.com